Shipping policy
Shipping Policy
Healing Jewelry is committed to providing every customer with safe and timely delivery service.
Shipping Destinations
We currently ship to 30+ countries and regions worldwide, including: United States, United Kingdom, Canada, Australia, France, Germany, Italy, Spain, Netherlands, Sweden, Switzerland, Norway, Denmark, Finland, Poland, Portugal, Belgium, Czech Republic, Ireland, New Zealand, Japan, South Korea, Singapore, Malaysia, Hong Kong, Macau, Taiwan, Thailand, Greece, Iceland, and more.
Shipping Rates
- Free Shipping: Orders over $10 USD qualify for free shipping (applicable to selected countries/regions).
- Standard Shipping: Some items (e.g., rope products) have a flat shipping fee of $4.99 USD.
- Economy Shipping: Economy delivery options are available for US orders. Final rates will be displayed at checkout.
Processing Time
Orders are typically processed and shipped within 1–3 business days after payment is confirmed. Processing times may be slightly longer during holidays.
Estimated Delivery Time
| Region | Estimated Delivery Time |
|---|---|
| United States | 7–15 business days |
| Europe | 10–20 business days |
| Asia Pacific (Japan, Singapore, Hong Kong, etc.) | 7–15 business days |
| Other Countries | 15–30 business days |
These are estimated timeframes. Actual delivery times may vary due to customs clearance, local postal conditions, and other factors beyond our control.
Order Tracking
Once your order has shipped, you will receive a confirmation email with your tracking number. You can use this number to track your package through the relevant carrier's website.
Customs & Taxes
International orders may be subject to import duties and taxes imposed by the destination country. These charges are the responsibility of the buyer. Healing Jewelry is not liable for any customs fees or taxes. We recommend checking your local regulations before placing an order.
Incorrect Address & Lost Packages
- Please ensure your shipping address is accurate before placing your order. We are not responsible for packages that cannot be delivered due to incorrect address information.
- If your package is lost in transit, please contact us and we will assist you in filing a claim with the carrier.
Contact Us
For any shipping-related inquiries, please reach out to us at: 📧 ivan5487@hotmail.com